CareOne Unique Services

As a health care professional, it is important to understand that all post-acute care providers are different. At CareOne, we pride ourselves on unique services and features that translate to a better overall experience and better clinical outcomes for your patients.

What makes CareOne unique?

Call bell tracking—CareOne tracks call bell response times in every center daily, by shift and unit. CareOne created this program exclusively and is the only company that offers this technology. Ninety-five percent of call bells are answered within five minutes or less.

Seven-day-a-week therapy—All CareOne centers offer physical, occupational and speech therapy services seven days a week.

Positive outcomes—Ninety-one percent of all CareOne sub-acute patients return to their previous living situation upon discharge, one of the highest rehab-to-home return rates in the country. (Source: Cassamba Outcomes Tracking System, 2011)

A wide-ranging service area—CareOne has full-time hospital liaisons in many hospital across Massachusetts, representing CareOne centers throughout the state. For long-distance referrals, there’s a good chance a CareOne center is located in or near the location/community of preference. No sub-acute provider can offer the geographic scope of services that CareOne offers.

Distinct sub-acute units—All CareOne sub-acute programs are located in dedicated units that are distinct from our long-term care units.

Forty years of health care experience—The CareOne family of care centers has been operating sub-acute and long term care facilities for more than 40 years, making CareOne one of the most experienced health care providers in the state.

Family owned and operated—CareOne is a privately owned, New Jersey-based company, not a publicly traded company.

Next Step Home program—CareOne’s internally developed and standard-setting Next Step Home Program is unique to our company. The program features initial family and patient care meetings within 72 hours (the industry norm is within one week); pre-discharge home visits by a therapist; community reintegration before a patient’s discharge; and a company-developed patient education library for more than 50 diagnoses incorporated into our primary nursing care model.

Relias training system—All CareOne staff are required to participate in our online education platform, Relias. Our employee education program allows us to stay ahead of the industry by requiring clinical education and mandatory training to improve skills.

Nurse educators—Each CareOne Center employs a full-time RN Educator who is responsible for ongoing staff in-servicing to improve core clinical competencies (i.e. infection control, medication management accuracy, pain management and palliative care education, etc.).

Evening Managers—As part of the CareOne “Night Owl” after-hours administrative management program, an Administrative Manager is on duty every evening until 8 p.m. for meeting new admissions, service recovery and assisting clinical staff in problem solving.

Continuum of care—CareOne is one of the few post-acute providers who offer short-term sub-acute care, long-term care, assisted living, respite care and assisted living for people living with Alzheimer’s and related dementia. Our continuum of care is intended to offer our customers whichever level of care they need.

Fast-track admissions guarantee—CareOne offers our referral sources a commitment to a one-hour turnaround from referral to admission answer.

Patient Ambassador Program—In this CareOne-developed customer service program, a group of patient rooms is assigned to every department head in our centers. The Patient Ambassador is required to round every day on their designated patients to ensure all needs are met and to resolve any issue that may arise. A daily report is generated to the CareOne center Administrator highlighting the outcomes of the Ambassador rounds.

State-of-the art environments—CareOne’s signature hotel-like settings were created to provide an uplifting, non-institutional patient experience while in recovery.

Because We Care hotline—CareOne offers patients and families 24-hour access to a customer service hotline should any needs arise that require attention. We offer this hotline to ensure that patients and families have access to our company to assist with any and all questions and concerns.

MA Senior Care—CareOne is proud to be a dedicated member of Massachusetts Senior Care, an organization committed to elders who require the services of a skilled nursing facility.

Physician Services—CareOne offers primary care medical coverage, rehabilitation medical coverage and a broad range of physician specialists at all of our locations. Many centers offer on-site specialists in cardiology, nephrology, orthopedics, oncology, podiatry, pulmonology and other specialties for the convenience of our patients.