CAREONE RECEIVES 2017 CUSTOMER EXPERIENCE AWARD FROM PINNACLE QUALITY INSIGHT
Fort Lee, New Jersey. March 2nd, 2018 – CareOne, a premier family-owned healthcare company with facilities in New Jersey, Massachusetts, Connecticut, Pennsylvania, and Virginia, today announced nine CareOne locations along the eastern seaboard are recipients of Pinnacle Quality Insight’s 2017 Customer Experience AwardTM. Qualifying for the award, CareOne displayed a continued dedication to providing Best in Class senior healthcare services throughout the year.
Known as an exceptional provider of long-term care, post-acute rehabilitation, assisted living, Alzheimer’s and memory care, respite care, and LTACH services, CareOne is excited to receive this prestigious award. CareOne Facilities including CareOne at Wall, CareOne at Millbury, CareOne at Wayne, CareOne at King James, CareOne at Holmdel, CareOne at Jackson, CareOne at Valley, River Glen Health Care Center and Rehabilitation and Nursing Center at Greater Pittsburgh are the recipients of the monumental Pinnacle Quality Insight’s 2017 Customer Experience Award. TM
“We are thrilled to honor these CareOne centers who achieved an outstanding milestone in service excellence. These awards reflect the values and mission that CareOne has become known for in the healthcare industry: A strong focus on exceeding customer expectations, dedication to achieving the highest quality standards and always putting the customer first,” commented Tim Hodges, CareOne’s Chief Strategy Officer.
For more than 20 years CareOne has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met or exceeded. Over the course of 2017, a sampling of CareOne’s customers and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate CareOne in specific categories.
Every month during 2017, CareOne gathered its real-time survey results to gain a better understanding of the patients and residents needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, CareOne has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient or resident’s experience.
For more information about CareOne, please visit www.CareOne.com for more details about this award.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
With services that include post-hospital care, rehabilitation, assisted living, long-term care and a variety of clinical specialty programs, CareOne offers compassionate care in gracious, professionally managed centers and communities. CareOne serves thousands of patients every day and admits and discharges more than 20,000 patients every year. With more than 64 centers in New Jersey, Massachusetts, Connecticut, Pittsburgh, and Virginia, CareOne’s outstanding programs and services are conveniently located throughout the state. Interested parties can engage with CareOne on social media by following @CareOneMgt on Twitter,@careonemgt on Instagram, and CareOne Management, LLC on Facebook and LinkedIn. For more information about CareOne, please visit www.care-one.com.